Frequently Asked Questions

Cakes and Cake Topper FAQs

Buying a cake in-store
Designing your topper
About the cake topper
About the cake
About the stores
Other questions
Buying a cake topper online
Designing your topper
About the cake topper
Delivery
Other questions
Top questions
Are the machines operating in all stores now?
  • ASDA: ASDA stores are operating as normal.
  • Morrisons: Some of the Partyzone shops at Morrisons are not staffed at present, other stores are operating normally. Unfortunately, we don't have a list of the affected stores, but the stores displayed on our map have all been printing.
  • SuperValu (Ireland): SuperValu stores in Ireland are operating as normal.
Can I buy a cake topper online?

Yes, cake toppers can be ordered for UK and Ireland delivery. Our cake toppers will be fine for at least month if stored properly, so order early!

What is Big Day Cakes?

Big Day Cakes is the new name for Intercake products. We want our customers to be able to identify us easily and we feel that changing the product names to Big Day Cakes will help. Intercake is still our Company name.

Buying a cake in store

Quick overview

ASDA
  1. 1. Bring your photo - either on your phone, tablet, storage device, or a physical photo - to the store.
  2. 2. You'll find the Intercake Kiosk in the celebration cake aisle, near the bakery.
  3. 3. Design your topper at the kiosk and give your receipt to a bakery colleague who will make up your cake while you wait.
  4. 4. Bring your cake to the till to pay
Morrisons
  1. 1. Bring your photo - either on your phone, tablet, storage device, or a physical photo - to the store
  2. 2. You'll find the Intercake Kiosk in the Partyzone area.
  3. 3. Design your topper at the kiosk and give your receipt to a Partyzone colleague who will make up your cake while you wait.
  4. 4. Bring your cake to the till to pay
SuperValu (Ireland)
  1. 1. Bring your photo - either on your phone, tablet, storage device, or a physical photo - to the store
  2. 2. You'll find the Intercake Kiosk in the Bakery area.
  3. 3. Design your topper at the kiosk and give your receipt to a bakery team member who will take your cake order.
  4. 4. Most orders require a minimum of 2 days notice

Designing your topper

Do I need the actual print or can I upload it from my phone?

You can send the image directly from your Android phone via Bluetooth. Images can be transferred from Apple devices using our built-in wifi solution, or with a genuine Apple cable.

I have a photo printed on A4 paper. Will I need to save the image onto a USB stick or can the paper be scanned?

The best quality print will be from a digital version of the image on a USB stick. There is a scanner on the kiosk so you can scan the paper, however the quality of the image will be diminished. If the paper is photo paper, the quality will be better.

Can I print copyright/licensed images, e.g. Disney (Frozen, Cars), Nickelodeon, or similar?

Unfortunately it is not possible to print copyright or licenced images. This includes celebrity photos or characters from movies or animated films. Please refer to our Terms & Conditions for more information.

Can I use a design from a football club?

Unfortunately it is not possible to print copyright or licenced images. This includes football club logos and designs. However, it is ok to print a personal photo of someone wearing club gear. There are also several football themed images and frames in our library that can be used. Please refer to our Terms & Conditions for more information.

Is it possible to print a logo?

If you want to use a company logo (e.g. for a corporate event), you will need to show that you have permission from the company to use the logo. We recommend a signed note on company letterhead stating that permission to use the logo has been granted. Please refer to our Terms & Conditions for more information.

Can I upload a collage picture?

There's no problem uploading a collage picture! As long as it is a single image it can be uploaded to the kiosk (you will need to create the collage using your own software and then save it as a single image). There are options to then add a frame and/or message to the image.

What dimensions does the photo or image need to be?

You can resize the image when you get to the store and you can see a preview of how it will look before you get it printed. However, the printed areas are listed below for your convenience:

  • Small: 20 x 14cm / 7.8 x 5.5 in
  • Large 26 x 17.5cm / 10.3 x 6.8 in

About the cake topper

What is the image printed on?

The image is printed on a sheet of sugar paste paper.

Can I just buy the printed topper?

If you want to purchase just the printed cake topper, please use our online service. The cake topper will be delivered directly to you.

Is the cake topper suitable for vegetarians?

Yes, the sugar paste paper and edible ink are suitable for vegetarians.

About the cake

How much do the cakes cost?
  • Small (serves 22) costs £12
  • Large (serves 40) costs £16
What sizes are available?
  • Small (serves 22) are 24cm x 16cm
  • Large (serves 40) are 34cm x 21cm
What flavours of cake are available?

In Asda and Morrisons, there are two flavours of cake available and two sizes

  • Small - Vanilla sponge (with raspberry jam and buttercream filling) and Chocolate (with chocolate buttercream filling)
  • Large - Vanilla sponge (with raspberry jam and buttercream filling)

SuperValu cakes are made to order and a variety of icing options are available. Please check with the store when you are ordering your cake.

Can I design the cake topper in advance?

Asda and Morrisons cakes can be designed up to 2 weeks in advance of collection. Customers should return to the store with their receipt on the collection date. The cake will then be printed and assembled.

In SuperValu, please provide your receipt to the bakery colleague when placing your order.

How long does it take make the cake?

Designing your cake should take just a few minutes and you’ll get a receipt when complete which you hand to a member of staff. In Asda and Morrisons, your cake will be prepared while you wait (approx 10 minutes). In SuperValu, your cake will be made to order. You will need to agree the collection date when placing your order.

Do I need to pre-order a cake?

You don’t need to pre-order your cake in Asda and Morrisons cakes, they are stocked on the shop floor.  However if you are making a trip just for the cake, or if you have a large order, you could always call ahead to the store to make sure they have what you need in stock.

SuperValu cakes must be pre-ordered directly with the store.

How are the cakes packaged?

Cakes are sold in a standard cardboard cake box.

How are the cakes iced?

Asda and Morrisons cakes are iced all over with fondant icing. The printed image is then placed on top.

SuperValu cakes are made to order and a variety of icing options are available. Please check with the store when you are ordering your cake.

Is there a gluten free cake available?

There isn't a gluten free cake available in Asda and Morrisons. For SuperValu, please check with the store when you are ordering your cake.

If you would like to use your own cake with a printed top, please use our online service.

Is the cake suitable for vegetarians?

Asda and Morrisons cakes are suitable for vegetarians. For SuperValu, please check with the store when you are ordering your cake

What are the cake ingredients?

Intercake does not supply the cakes. If you need a full list of ingredients, please contact the store directly.

How long do the cakes last? How long will they stay fresh?

Asda and Morrisons cakes have a shelf life of approximately 3 weeks. However, we do advise that you check the use by date on the cake box at the time of purchase.

SuperValu cakes are made to order. Please check with the store when you are ordering your cake.

The stores

What is my nearest participating store?

Please refer to our Locations page for a map and list of participating Asda and Morrisons stores.

Is it possible to order online and collect the cake at the store at a later date?

No, it’s not possible to order a cake online at present.

Is there a delivery service available?

There is no delivery service for cakes at the moment. You need to go to your nearest participating store to design your cake. The cake is prepared in the bakery or partyzone straight away – it usually takes about 10 - 15 minutes.  Cake toppers can be ordered online for delivery.

Can cakes be printed on any day of the week?

Yes. As long as there are staff available at the bakery/party zone in the store, the cakes can be printed.

What times does Intercake operate in the store?

As long as there are staff available at the bakery/party zone in the store, the Intercake service should be available. The kiosk is always available and a staff member will need to print the image and assemble the cake. Please contact your local store to check their opening times.

Other questions

I'm not happy with the printed image. What can I do?

If you purchased the cake and printed top at a store, you will need to return the cake to the store you purchased it from. They will work out the problem with you with assistance from the Intercake support team if required.

I'm not happy with the cake. What can I do?

You will need to return the cake to the store you purchased it from. They will work out the problem with you.

Can't find an answer to your question here?

Please email us at info@bigdaycakes.com and we'll get back to you as soon as possible.

Buying a cake topper online

Your design

What shapes are available for a printed topper?

Toppers can be printed for rectangular, square, circular cakes and cupcakes. Once you upload your image, it can be rotated and resized to suit your design.

What dimensions does the photo or image need to be?

You can resize the image within the design tool and see a preview of how it will look before completing your order. However, the printed areas are listed below for your convenience:

  • Portrait:
    • 13 x 19cm / 5 x 7.5in
    • 15 x 22cm / 6 x 8.75in
    • 18 x 26cm / 7 x 10.25in
  • Landscape:
    • 19 x 13cm / 7.5 x 5in
    • 22 x 15cm / 8.75 x 6in
    • 15 x 18cm / 10.25 x 7in
  • Square
    • 13 x 13cm / 5 x 5 in
    • 15 x 15cm / 6 x 6 in
    • 18 x 18cm / 7 x 7 in
  • Circle
    • 13cm / 5in diameter
    • 15cm / 6in diameter
    • 18cm / 7in diameter
  • Cupcakes: 4 and 5cm diameter
Can I create a collage picture?

Yes! You will need to create the collage using your own software and then save it as a single image. It can then be uploaded to the design tool and you'll have options to add a frame and/or message to the image.

Content rules

Please read our content rules carefully. We will refund any order that cannot be printed.

We will not print a personalised cake topper which includes any content (image and/or message) which may:

  • defame, abuse, bully, harass, stalk, threaten or otherwise offend others;
  • be unlawful, obscene, defamatory, seditious, indecent, offensive, liable to incite racial hatred, liable to incite violence, discriminatory, menacing, scandalous, inflammatory, be in breach of confidence, be in breach of privacy or be inappropriate;
  • breach any applicable laws or regulations;
  • promote sexually explicit material or violence;
  • include information that you do not have the right to disclose or make available under any law or under contractual or fiduciary relationships; or infringe upon patents, trademarks, trade secrets, copyrights or other proprietary or Intellectual Property Rights.

This includes images such as:

  • TV, game or movie characters, e.g. Disney, Nickelodeon
  • Celebrity photos, e.g. football players, tv celebrities, etc.
  • Sports club logos, e.g. football clubs, rugby clubs etc.
  • Company logos (unless written permission is submitted with the order)
  • Trademarks (unless written permission from the trademark owner is submitted with the order)

The topper

What is the image printed on?

The image is printed on a sheet of sugar paste paper.

Is the cake topper suitable for vegetarians?

Yes, the sugar paste paper and edible ink are suitable for vegetarians and vegans.

Is the cake topper gluten free?

Yes, the sugar paste paper and edible ink are gluten free.

How do I apply the topper to my cake?

A set of instructions will be included with your topper, but here's a few quick pointers for putting the topper on your cake.

  • Gently peel off the clear cover sheet
  • For fondant icing, use a pastry brush to lightly wet the top of the cake around the edges. For cream and buttercream, skip this step
  • Gently peel the topper from the backing sheet
  • Place the topper centrally on the cake, being careful not to touch the picture
  • Make sure to tap the edges to seal the topper on to the cake
  • Finish it off with some piping or sprinkles around the edges

Note: Do not put your topper in the fridge, freezer or oven at any point. It is not necessary and will damage the image

How long will the cake topper last?

Our cake toppers are made from sugar paste and will last up to a few months if kept in their sealed bags. Store them in a dark, cool and dry area, away from direct sunlight. Do not put your topper in the fridge, freezer or oven at any point. It is not necessary and will damage the image.

Delivery

How quickly will I receive my cake topper?

Our business hours are Monday to Friday, 9am to 5pm and exclude Bank Holidays

 

If you order a cake topper online before 12pm GMT, it will be dispatched the same day. Orders received after 12pm will be dispatched the following business day.

 

Full details of delivery options, prices and estimated delivery times are available here.

What are the delivery costs?

Standard delivery is FREE with Royal Mail 24 service and An Post. Other delivery options are available here

Where do you ship to?

We deliver our cake toppers in the UK and Ireland.

Terms and conditions for further information

Other questions

I'm not happy with the printed image. What can I do?

Please take a photo of the print you've received by post and email it to us at (info@bigdaycakes.com) explaining what is wrong with it. We will follow up with you and if appropriate, offer a refund.

I didn't receive a confirmation email for my order

You should receive a confirmation email for your order from web-orders@bigdaycakes.com. Please check your junk or spam folder if it hasn't arrived in your inbox. If you still can't find your confirmation email, please let us know.

Can't find an answer to your question here?

Please email us at info@bigdaycakes.com and we'll get back to you as soon as possible or contact Customer Support team on 020 31372432(UK) or 01 9010323 (IRL). Our team is available to answer your questions from 9 - 5pm Monday to Friday.

The photos you see on this website were professionally assembled and photographed because we wanted to show off our cake toppers in the best way possible. But that’s not to say your cake won’t look mighty fine too!

If you’re happy with the results be sure to share a snap with us on Instagram, Facebook or Twitter. Looking forward to seeing it!